Cross-Cultural Awareness

One Day Course

Purpose of this course

The international movement of professionals, especially in IT, means that increasing numbers of workgroups have two or more nationalities represented.　 Although the working language is the same, the way in which each responds to an idea or statement may vary widely.　 The national cultures, amongst other factors, lead to markedly different responses.　 This workshop opens eyes to the major differences and provides tools to enable participants to communicate and manage effectively across cultures.　

The workshop is tuned to address the specific cultural mix encountered by each workshop’s participants.

What is Culture?

Even in this cosmopolitan world we grow up immersed in the (unspoken) rules and values of our native country.　 These affect our perceptions, judgements, motivation and behaviour patterns.　 In this workshop, through consideration of culture we get beneath the surface of forms of behaviour to begin to understand how other people think.　 As a result we are more able to reconcile the differences by taking the other person’s viewpoint into account as we express our ideas and desires.　　 This course is not simply a set of social Do’s and Don’ts.　 It will help you to understand the basis for behaviour – and enable you to act accordingly.

Who should attend?

This workshop is ideal for all managers, team leaders and professionals who are concerned to maximise the effectiveness of cross-cultural teams.　 It is also relevant to HR professionals who have responsibility for ensuring that their organisation is non-discriminatory.

You will learn to:

  • Distinguish the ways in which cultures vary
  • Identify the business and interpersonal implications
  • Anticipate and avoid misunderstandings
  • Be aware of possible unconscious discrimination
  • Work with generalised models of individual cultures
  • Take advantage of cultural difference in work assignments

CONTENT

Roots and Effects of Culture

  • What is culture?
  • How it is learned
  • Perceptual maps and filters

Clusters and Stereotypes

  • Means of understanding diversity
  • Country clusters
  • Social norms
  • Power and danger of stereotypes

Create Cultural Mirrors

  • Examine the "positives" and "negatives" of target cultures
  • Uncover hidden assumptions and stereotypes

Differentiating Cultures

  • The CRATUS Model - 6 Key Dimensions of Culture in Business
    • Communication Directness
    • Relationship Value　
    • Achievement of Status　
    • Time Focus
    • Universality　
    • Self-disclosure　

Culture in the Workplace

  • Avoidance of misunderstanding
  • Communicating effectively
  • Decision-making processes
  • Managing and motivation for maximum effectiveness
  • Do’s and Don’ts Checklist
  • Social Patterns in each culture

Action Planning

  • Individual’s identify personal actions

For more information call us on +44 1279 504429 or email us now Email