Infuencing People with Integrity
3 day course
Overview
Results without Authority! Truly effective communicators know how to get things done without direct authority. This course not only improves participants’ skills in interpersonal communication, it also provides understanding of power and negotiation strategies. Influence skills can improve collaboration with others – working across different levels, functions and organisations.
Improve your ability to get others to commit to decisions through this practical course.
Who should attend
Anyone who wants to be able to get things done without relying on authority or power. It is particularly relevant for project managers, staff managers, and those working alongside customers or suppliers.
You will learn how to:
- Establish mutually successful outcomes
- Use sources of influence other than status and authority
- Ensure commitment to agreed actions
- Deal with difficult people
- Overcome resistance and inertia in others
Programme Style and Content
This course combines theoretical understanding of the influence situation with role play to develop new skills that will be directly useful on return to the workplace. Plenty of opportunities are given for direct feedback on observed communications performance.
- Influence or Manipulation?
- Five key questions
- Six types of power and when to use them
- Rapport and dovetailed outcomes
- Modes of communication – matching the other person
- Developing your power base through networking
- Ethical political strategies
- Change and resistance management